FAQ

Understanding How GraphShack Works

GraphShack specializes in new and preowned fishing products by top manufacturers. Many times these are priced below manufacturer suggested retail prices! All prices are stated in U.S. dollars.
We only offer the highest quality, name brand merchandise. GraphShack can deliver these low prices by specializing in our relationships with the fishing communities encouraging trade-ins/ups, overstocks, and close-out items. Because GraphShack is a true fishing marketplace we don’t offer every product every day. That’s why it’s so important to visit frequently. Our inventory is always changing especially in our Guaranteed Deals section!

Calling For Help

GraphShack is dedicated to making your online shopping experience a positive one. If our Customer Service is unable to satisfactorily answer your questions, you may call us at (770) 3255549. Our customer service staff is available to answer your questions from 9am to 5pm (EST), Monday through Friday.
Help & FAQ – GraphShack Guarantee 90 Day Satisfaction Guarantee.

How It Works

We want you to shop at GraphShack with confidence. All products sold by GraphShack carry a 90-day GraphShack Satisfaction Guarantee in addition to various manufacturer warranties. If you’re not completely satisfied with your order when it arrives, we’ll gladly exchange any item or refund your money.
Simply see Customer Service to contact us. We will need to call you to verify your request and get some additional information, so please make sure to include your phone number. And tell us the best time to call!

Additional Warranties

After 30 days, additional manufacturers’ warranties against defects or breakage may also apply but will vary by product. For more information, click here to contact us.